Cancellation service
Cancel your contract with winSIM
It's that easy
Do you want to cancel your winSIM contract easily and without any hassle? Then you've come to the right place. In fact, you're already... just one click away from contract termination. With the Cancellation button You will be taken directly to the provider's cancellation form and, after providing a few personal details, forward the form to winSIM. From then on, the provider takes over. Do you still want to...? Continue to learn about the cancellation process at winSIM, including the applicable cancellation periods and conditions., We've compiled all the relevant information for you on this page. One thing is for sure: canceling has never been easier. Initiate your contract termination today and start looking for new tariff options. If you're looking for a different provider, you can also cancel other mobile phone contracts with us.
Cancel your mobile phone contract with winSIM: Here's how
Consumers have been able to breathe a sigh of relief since July 1, 2022: With the so-called Cancellation button The termination of the mobile phone contract lasts at least just as quickly as the contract was signed. This is based on the law for fair consumer contracts. If you click on the cancellation button, you will be redirected to the [unclear text] within seconds. winSIM cancellation form. All you then need to do is provide relevant information about yourself, your contract, and your desired cancellation period. With another click on "Cancel now," you initiate the cancellation process. You'll usually receive confirmation of your cancellation just a few minutes after submitting the form. The advantage of this simplified process: You This saves you the endless search for information about the provider's preferred cancellation method. and you don't have to write a letter of resignation.
The alternative: Cancel your mobile phone contract using the template provided by o2.
You can do this without any paperwork at all. You can also cancel your winSIM contract online using the cancellation form on the provider's website or in your personal customer area in the winSIM service world. submit. The customer portal of the subsidiary of Drillisch Online GmbH also allows you to do this. Pre-registration of your termination request That's possible. Simply click on "Schedule cancellation" and Confirm your details by phone within 7 days.. In addition to online cancellation, the winSIM customer service is always available to answer any questions you may have regarding your cancellation.
If you prefer a traditional cancellation letter, that's no problem with winSIM either. Notice of termination in written form You can choose to send the information to the provider. via email or via traditional methods like post or fax. The provider also provides a suitable template for your cancellation letter. Make sure you complete the template with all the important information relevant to your cancellation. This includes your name, address, customer number, contract number, and phone number – this is the only way the mobile provider can correctly assign your cancellation. You should also specify your desired termination date. It's best to send the cancellation letter by email. Termination letter with return receipt or as a fax with transmission report. If you cancel via email, you absolutely must request confirmation of your cancellation. This way, you have proof that you requested the termination of your mobile phone contract within the required notice period.
Tip: For a cancellation to be valid, what matters is not the date you sent the letter, but the date it was received by your provider. Therefore, always send your cancellation letter well in advance.
address
Drillisch Online GmbH
Wilhelm-Röntgen-Str. 1-5
63477 Maintal
fax
06181 - 7074 063
These cancellation terms and deadlines apply to winSIM.
To ensure your resignation goes smoothly, you must above all... applicable cancellation terms Pay attention. The relevant tariff plan usually provides this information. However, what is much more important is... the respective minimum contract term and the notice periods that depend on it. The special feature: If you miss the deadline and your mobile phone contract has automatically renewed, you can now cancel it monthly from December 1st, 2021 onwards, thanks to the new Telecommunications Act (TKG amendment).
- 24-month contract term: WinSIM's standard contracts typically have a minimum term of 24 months, according to the provider. must this be adhered to?, unless there is a valid reason for early termination. If you wish to terminate your mobile phone contract at the end of the contract period, there is a [reason for termination]. Notice period of 30 days. This means that if your contract runs until August, for example, your cancellation letter or cancellation form must be received by winSIM no later than the end of July.
- Contract term that can be cancelled monthly: If you don't want to commit to the Drillisch brand long-term, winSIM offers the option to choose any tariff when booking it. Field „cancellable monthly“ to choose. This allows you to remain flexible, and the notice period is as follows: 30 days to the end of the respective calendar month. If the deadline is missed, the tariff is automatically extended by one month, which then also remains terminable on a monthly basis.
Instead of cancelling: winSIM contract extension or tariff change
Have you changed your mind and decided to stay with winSIM after all? Then you can of course extend your contract. Information on when your contract will be valid from [date/timeframe] Fixed-term contract, renewable You can easily find this information in your contract documents or in your customer account. Perhaps something else will also be relevant for you there. a tariff change That's an option. You can also use this one. Apply in your personal service area. There you can manage individual tariff options and add or remove them according to your wishes.
