Cancellation service
Cancel your contract with Telekom
It's that easy
Terminating a mobile phone contract causes great concern for some consumers, but it is just as important. simple and quick done like the conclusion of the contract – namely with just one click on our cancellation button. This way you can quickly access the Telekom cancellation form. If you're still unsure how the cancellation process works with this provider and would like to familiarize yourself with more suitable tariff options beforehand, we've compiled the following information for you. essential information regarding the termination process, the applicable conditions and deadlines In summary, this guarantees a successful cancellation or active contract renewal with Telekom – in either case, you'll benefit from improved tariff services! If you're looking for a different provider, you can also cancel other mobile phone contracts with us.
How to cancel your mobile phone contract with Telekom
Since July 1, 2022, canceling your mobile phone contract has been easier than ever before: via the so-called cancellation button. You can terminate your contract with Telekom with just one click.. This is due to the Fair Consumer Contracts Act, which is now being phased in. If you are determined to cancel your mobile phone contract with Telekom, you simply click the button and will then be taken to the... Provider's cancellation form. According to the information provided necessary data about you and your contract, You submit your cancellation with another click on "Cancel now". This is the only way Telekom can correctly assign and quickly process your cancellation request. You will usually receive a confirmation within a few minutes of submitting the form. Confirmation email from Telekom, that the notice of termination has been received by them.
Your advantage with this approach: In the future you will No more tedious searching through your contract details., to find out how and in what form you can cancel your mobile phone contract with Telekom. Also a A written notice of termination is not absolutely necessary for the legal termination of your contract. – and certainly not with a signature. This applies to all mobile phone contracts concluded after September 30, 2016.
The alternative: Cancel your Telekom mobile phone contract using the template.
Furthermore, you can change your mobile phone contract with Telekom. Cancel easily online, by log in to the customer portal and fill out the provider's corresponding cancellation form there. This type of cancellation can also be completed in just a few clicks. Depending on your needs, you can Cancel your mobile and landline contracts in one go. Within a few days, Telekom will send you a confirmation of cancellation. Also, the Cancellation via email This is possible with the mobile network provider. You simply use the appropriate templates., which Telekom provides for you. A signature is not necessarily required here either.
If you prefer to submit your cancellation in the traditional way, that's also possible with Telekom. This way you can... Notice of termination in written form by post Send it off. It's best to use the templates provided by your mobile provider for this as well. However, make sure you sign your letter for it to be legally valid. Confirmation of your cancellation usually arrives within a week.
Tip: Make sure your cancellation letter includes all relevant information about yourself and your contract. This includes your name and address, the phone number of the contract you wish to cancel, and your customer number. This way, Telekom will know immediately that it is your cancellation. You should also always request written confirmation in your cancellation letter.
address
Telekom Deutschland GmbH
Customer service
53171 Bonn
phone
These cancellation terms and deadlines apply at Telekom.
To ensure your cancellation is legally valid, it's important that you adhere to Telekom's cancellation periods. The special feature: With the new Telecommunications Act, which came into effect on December 1, 2021, You benefit from shorter deadlines and simplified conditions.. The notice periods for cancellation still depend on the tariff model you are using: It depends on whether you have a Mobile phone contract with or without a minimum contract term you have entered.
- Contracts with a fixed term: Telekom's mobile contracts typically have a minimum term of 24 months. If you signed your mobile contract before December 1, 2021, your notice period is three months before the contract ends. If you entered into your contract with Telekom after this date, you only need to give one month's notice before the contract ends. If you forget to submit your cancellation in time, your contract will automatically renew. However, thanks to legislation, you are no longer bound to your provider for the full 12 months. Automatic contract renewals can now be cancelled monthly. It's best to prominently note the last possible cancellation date in your calendar so you don't accidentally miss it. If you don't know when your contract ends, you can find this information in your contract documents or online in your customer account.
- Prepaid contracts: If you have a mobile phone contract without a minimum term, you can cancel it with six weeks' notice. The cancellation takes effect within this period, starting from the day you submit it. With prepaid plans, you can even cancel daily – so you don't have to worry about missing an important cancellation deadline. At the same time, you can also have your remaining prepaid credit paid out. All you have to do is fill out the appropriate form.
Contract extension or tariff change - the alternative to cancellation with Telekom
If you're generally satisfied with Telekom's network quality and service, it's best to avoid canceling your contract. Proactively extending your contract is the optimal solution for you. By continuing your mobile contract, you not only signal to your provider that you're very interested in remaining a Telekom customer, but you also... You also benefit from various advantages at the same time.. The provider usually rewards your loyalty with... better tariff options, which are ideally tailored to your usage patterns. With us, you have the option to extend your Telekom contract – and conveniently receive advice via a callback form. Simply enter your personal details and we'll offer you the best possible tariff – optionally with a smartphone. Alternatively, you can go to the Contract extension via Telekom itself You can find the corresponding form in your personal customer area on the mobile provider's online portal. If you also have a Telekom internet contract, that's another reason to extend your mobile contract: This way you can continue to benefit from MagentaEINS.
Once you've made your decision and are certain you want to cancel your current mobile phone contract with your provider, it's best to start looking for new tariffs that meet your needs. Once you've chosen a suitable tariff, you can... your new Mobile phone contract to conclude the contract in parallel with the termination. This way you can ensure a seamless transition from your current contract to your new one after your current one ends.
