Cancellation service

Cancel your contract with LIDL Connect

It's that easy

Do you have a prepaid contract with LIDL Connect but want to switch to a new provider? Then actively canceling your contract is exactly what you need. If ending your contract previously sounded like a lengthy process, we'll convince you otherwise: With our cancellation button, you can cancel your contract just as quickly and conveniently as you signed it.. Clicking this button will take you directly to the cancellation form. Everything else will be handled automatically in just a few minutes. Want to learn more? Notice periods and conditions Want to learn more at LIDL Connect? We've compiled the information on this page. Key information summarized New tariff options included. If you're looking for a different provider, you can also cancel other mobile phone contracts with us.

Cancel LIDL Connect contract online

Cancel your LIDL Connect prepaid contract: One click is all it takes.

LIDL Connect offers its customers exclusively prepaid plans on. For you, this means: Basically, you have to Terminating the contract is not mandatory., This is because it expires automatically if you don't top up your credit. The SIM card will be deactivated within a certain timeframe. However, number portability is then not possible. If you don't want to wait for the SIM card to deactivate and don't want to miss the chance to keep your existing phone number, then active SIM card is the better option. Cancellation at LIDL Connect the right option for you.

Another good reason: Since July 1, 2022, canceling your contract has been easier than ever. This is thanks to a law for fair consumer contracts, which is being phased in and enables a straightforward cancellation process. In accordance with the law, you'll find a cancellation button on our website. Just click it and you'll be taken directly to the... Provider's cancellation form, All you have to do is fill out the form and send it to LIDL Connect. To ensure correct processing, please provide your personal (contract) details in the form. You will then receive confirmation of your cancellation within minutes. The advantage of this approach is that you don't have to painstakingly sift through your contract documents to find out how and when you can cancel your mobile phone contract.

Terminating your contract via other means: Cancel using the cancellation template at LIDL Connect

As an alternative to the one-click solution, you can cancel your mobile phone contract at LIDL Connect can of course also be contacted in the usual ways online or in written form via email, post or fax.. If you choose to cancel online, simply log in to your LIDL account, fill out the corresponding cancellation form in your personal customer account, and submit it. If you prefer a different method to online cancellation... classic letter of resignation If you prefer, the provider will even provide you with one for that purpose. a termination notice template available. We recommend that you send the cancellation letter in a verifiable form, i.e., by mail. Registered mail with return receipt or by fax with transmission report, to send. If you cancel by email, you attach a to your cancellation letter. Please provide written confirmation. In addition, this will allow you to prove that you initiated your cancellation properly. If you still have questions about the cancellation process, please contact us. LIDL Connect with its customer service under the telephone number 0211 2774 2774 or 0172 222 20 22 to the side.

address

LIDL Connect Customer Service
PO Box 100 254
16285 Schwedt

E-mail

lidl-connect-kundenbetreuung@vodafone.de

phone

0361 - 341 95 999

Cancellation periods and conditions at LIDL Connect

Similar to other prepaid providers, LIDL Connect's tariffs are also not bound to any minimum contract term. While they are valid for one month at a time and renew automatically when you top up your credit, they are flexible and can be cancelled without a specific notice period. The only thing that matters to the mobile provider is... The form of the termination notice is decisive.. The following options are available to you:

 

  • Letting a prepaid contract expire: If you no longer wish to use your current prepaid plan, you can simply let the contract expire. If you no longer top up your credit, LIDL Connect will automatically deactivate your SIM card after a certain period of time. However, number portability will then no longer be possible.
  • Actively cancel your prepaid contract: The best time to actively cancel your prepaid mobile phone contract is before the end of the monthly contract period if you want to keep your phone number and don't want to wait any longer for your SIM card to be deactivated. Cancellation is flexible, and you can spontaneously start looking for new tariff options at any time.

Have the remaining balance paid out

At the latest at the time of termination, you have the right to your Pay out remaining balance from LIDL Connect to allow it. To do this, simply send a Request for a refund of your prepaid credit from your provider. The letter requires your bank account details. The simplest solution is probably to contact LIDL Connect customer service. Reimbursement of your balance can be resolved even faster by phone.

Alternatives to cancellation with LIDL Connect: contract extension or active tariff change 

You don't want to cancel your contract after all and would rather remain a LIDL Connect customer? Then Top up your credit as usual to extend your mobile phone contract.. If you're interested in new tariff options that better suit your current usage patterns, a tariff change might be right for you: Thanks to flexible contract terms, you can switch at any time. Switch to better tariffs from LIDL Connect. To adjust your booked options, simply log in to your personal customer area at LIDL. If you don't like the new tariff as much as you initially thought, you can cancel it just as quickly as you selected it.