Cancellation service
Cancel your Congstar contract
It's that easy
Do you want to change your contract with congstar? Cancel quickly and easily, you've come to the right place. We're holding a Cancellation button ready for you, with which you can go directly to Provider's cancellation form You'll get there. A few clicks and a few details later, you've already initiated the cancellation process with congstar. Now you can sit back and relax and start looking for a new tariff option that meets your needs. Like this one. simplified cancellation process Here you can find out how the contract came about and what deadlines and conditions now apply. If you are looking for a different provider, you can also cancel other mobile phone contracts with us.
Congstar cancellation made easy - with just one click
A mobile phone contract can be concluded online in just a few steps. Canceling it has been just as easy since July 1, 2022. This is due to the Fair Consumer Contracts Act This is due to the inclusion of a cancellation button, which allows you to easily terminate your contract with the provider. With just one click, you'll be taken to the... Congstar cancellation form. There, you enter all relevant information about yourself and your contract and confirm it with another click on "Cancel now". This allows congstar to correctly assign your cancellation request and process it as quickly as possible. After submitting the form, you will also receive a Confirmation of cancellation via email. The best part: You will no longer have to sift through your contract documents to find out how and in what form to submit your cancellation to congstar.
Here's another way to do it: Cancel your contract using the congstar template
In addition to our one-click solution, you also have other options available. Cancellation options from congstar available. On the website, click on the menu item "Help & Service" and then on the "Cancellation" tab. There you will find a Template in the form of another termination form, which you also fill out and submit digitally. This option is suitable for customers who do not mycongstar login details If you have previously registered in the aforementioned congstar customer area, you can also cancel your mobile phone contract by navigating through the process there. After logging in, click on "My Products Overview" and then on "Contract Terms & Deadlines". On the next page, you can cancel your contract online by simply following the instructions.
If you traditional way If you prefer, you can also change your congstar contract. in text form resign – so in writing by post. Ideally, you should send your resignation letter as Registered mail with return receipt, This way, you can prove that you requested the termination of your contract within the required timeframe, if necessary. It's best to allow a few days for postal delivery. The date the cancellation notice reaches the mobile provider is what counts, not the date it was sent.
Tip: When writing your cancellation letter, make sure it includes all the necessary information. This includes your name and address, as well as your customer number, contract number, and phone number. Also, specify the desired termination date and explicitly request written confirmation of your cancellation.
address
congstar GmbH
PO Box 1165
61466 Kronberg
phone
Cancelling your congstar contract: Cancellation terms and deadlines
The new Telecommunications Act, which came into force on December 1, 2021, changes the The process surrounding the cancellation is significantly simpler and therefore more consumer-friendly.: With shortened deadlines You'll get rid of your old contract faster. The notice period depends on the tariff model you're using. With congstar, it depends on whether you have a mobile phone contract with or without a minimum term, or whether you're using a prepaid plan.
- Contracts with a fixed term: Congstar's fixed-term contracts have a minimum term of 24 months. If you signed your mobile phone contract after December 1, 2021, you can cancel it with just one month's notice before the end of the term. If your contract is older, the standard three-month notice period still applies. If you've ever missed the cancellation deadline at the end of a two-year contract, you know how frustrating that is. But since the amendment to the Telecommunications Act, providers are no longer allowed to keep their customers locked into mobile phone contracts. Specifically, this means that after the minimum contract term has expired, you can cancel your congstar contract monthly. This applies not only to new contracts but also to older ones – there are no exceptions.
- Contracts without a fixed term: With congstar, you can cancel a mobile phone contract without a minimum term with 14 days' notice to the end of the month. This means you have the opportunity to terminate your contract every month from the very beginning, benefiting from maximum flexibility.
- Prepaid plans: There's no set time limit for canceling a prepaid plan. Congstar offers a separate cancellation form for prepaid plans on its website, which you simply need to fill out. Your request will then be processed within 10 days, and your remaining credit will be refunded to the account you provided. Generally, for prepaid SIM cards, if you don't top up your credit, the SIM card will be automatically deactivated after a certain period. This saves you the hassle of actively canceling, but in return, you won't receive any remaining credit back.
As an alternative to canceling your congstar contract: contract extension or tariff change
Do you simply want to Optimize tariff conditions, You don't necessarily have to cancel your mobile phone contract with congstar. Contract extension This is the right choice if you have no complaints about congstar's service and network quality. Simply log in to "meincongstar" with your user data and click on "Contract Terms & Deadlines" under "My Products" to initiate the contract renewal. This way, you can customize your plan and simultaneously... exciting loyalty bonuses secure. In addition, congstar also offers you the option of a Tariff change. Here you can individual tariff options Simply add or remove options. You can also change your plan in the customer area under the product overview. Click on "Edit" and then on "Change Plan" to see a list of all available plans.
