Cancellation service

Cancel your contract with Blau

It's that easy

If you have the feeling that your Blau contract no longer suits your usage patterns and you're generally longing for a new provider with new options, then canceling your contract is exactly the right thing for you. On this page, we've compiled all the information you need. important information about the termination process We've compiled tips to help you cancel your mobile phone contract without any worries. The best part: With our cancellation button, you can cancel your contract even faster than ever before.. Cancel your mobile phone contract today and look for new tariffs – quickly, conveniently, and securely. If you're looking for a different provider, you can also cancel other mobile phone contracts with us.

Cancel your Blau contract online

Cancelling your Blau subscription: It's that easy

The direct way to cancel: Since July 1, 2022, you can cancel just as quickly as you signed the contract – with one click. This is due to the Fair Consumer Contracts Act This simplifies the cancellation process step by step. Our cancellation button takes you there. Go directly to the cancellation form with just one click. of the provider. The form You fill it in with your personal (contract) data.. The provider will take care of everything else for you. You'll receive a cancellation confirmation from Blau within minutes. Your advantage with this simplified cancellation process: You don't have to... Never again will you have to painstakingly sift through your contract documents., To find out how you can cancel your contract, clicking the button is definitely the right step.

Further options for contract termination: Terminate your Blau mobile phone contract using a template

In addition to the option of cancelling your mobile phone contract with one click, you of course still have the following options: usual forms of termination open. This is how you can also terminate your contract. Register online via the customer area in „My Blue“.. However, it only becomes legally effective once you terminate the contract. Confirm by phone within 10 days. If you don't contact us within the deadline, your registration will expire. You can also access Blau's cancellation form in your personal customer profile. The process here is identical to the one initiated by clicking the cancellation button. Another digital cancellation option is... Contract cancellation via email. For this, you will need a termination letter containing all relevant information. Information about yourself and your contractual relationship, as well as a request for confirmation of cancellation. To save you from having to write the letter entirely on your own, the mobile phone provider provides a cancellation template.

Do you want to write a letter of resignation, but... by mail or fax Sending it to Blau is also no problem. It's best if you hand the letter in. by registered mail with return receipt or by fax with transmission report In case of doubt, this allows you to prove that you submitted your cancellation request within the required timeframe. It's best to factor in the delivery time for mail to ensure you don't miss the cancellation deadline. Beyond all the cancellation methods mentioned, Blau's customer service is also available to answer any questions you may have. Initiating the termination of your contract by phone is at least as quick as using a cancellation form.

address

Telefónica Germany GmbH & Co. KG
Blue Customer Service
90345 Nuremberg

E-mail

service@blau.de

phone

0177 177 1160

Cancellation terms and deadlines at Blau - An overview

To ensure your mobile phone contract cancellation goes smoothly, it's important that you adhere to the applicable cancellation periods. Telefónica subsidiary Blau offers both contracts with a minimum term and prepaid contracts – therefore The deadlines vary depending on the chosen tariff model.. One thing is guaranteed: Thanks to the new Telecommunications Act, which came into effect on December 1, 2021, you benefit from simplified notice periods and conditions. Here's an overview of Blau's notice periods:

 

  • Contracts with a fixed term: Most of the provider's mobile phone contracts include a Minimum term of 24 months. If you signed your contract after December 1, 2021, you can up to one month before the end of the contract Terminate the contract. If the contractual relationship has existed for some time and you concluded it before the Telecommunications Act came into effect, the existing terms remain in effect. usual three months Notice period applies at the end of the contract. If you don't cancel in time, your mobile phone contract will automatically renew. However, thanks to the new law, it can then be cancelled on a monthly basis.
  • Prepaid contracts: With Blau's prepaid plans, you don't have to worry about long cancellation periods. They usually have short notice periods. no direct minimum contract term and are therefore Flexible cancellation option. If you no longer wish to continue your prepaid plan, simply stop topping up your credit. The provider will then automatically deactivate the contract after a certain period. If you still have a balance on your account when your SIM card is deactivated, you can request a refund. You can request a refund through your personal customer area in "Mein Blau".

As an alternative to cancellation with Blau: contract extension or tariff change 

Are you still unsure whether canceling your contract is really the right option for you and would like to remain a Blau customer? Then a Contract extension with new tariff options It's worth considering. If you proactively take advantage of the Blau contract extension, you signal to the mobile provider that you're interested in continuing the contract. In return, you can expect some benefits. attractive tariff offers that can even be combined with a current smartphone. With us, you can easily extend your mobile phone contract using a form. We only need a few personal details, and then we'll present you with an ideal offer from Blau that perfectly matches your usage. New Tariff options for your prepaid contract can you also You can independently select and deselect options in your customer area under "My Blue"..

If switching to another provider is more attractive to you, it's best to look for new offers and tariffs at the same time as you cancel your Blau contract. We have a wide range of exciting mobile phone plans available so you can find the one that meets your needs. Have you found your ideal plan? Once you've found your desired tariff, ideally you should sign up for it at the same time as cancelling your Blau contract.. This way, you can seamlessly transition to a new contract. Do you also need a new smartphone? Then check out our bundles of mobile phone and mobile contract. No matter what you choose, all options come with improved services.