Cancellation service
Cancel your Aldi Talk contract
It's that easy
You want to cancel your ALDI TALK mobile phone contract, but you're not sure how it all works? We'll explain everything you need to know on this page. Relevant information regarding notice periods and conditions. One thing is guaranteed: Cancelling your ALDI TALK contract is just as simple as concluding the contract - namely with a button, which will take you directly to the mobile provider's cancellation form. You can initiate the cancellation in no time and then immediately access the search for Switching to new tariff options is completely straightforward. If you're looking for a different provider, you can also cancel other mobile phone contracts with us.
How to cancel your ALDI TALK prepaid contract
ALDI TALK is a purely prepaid provider. This means that if you want to cancel your mobile phone contract, you have to do so. not necessarily a resignation notice. Usually, it's enough if you stop topping up your balance. Your card will be automatically deactivated within a specific activity time window.. However, number portability is then excluded. If you don't want to forgo this and generally want to keep your phone number, please contact us. Cancel your prepaid contract as soon as possible., is the Active cancellation at ALDI TALK is exactly the right option for you..
Terminating a contract has been simpler than ever since July 1, 2022, thanks to the Fair Consumer Contracts Act. With just one click on the so-called cancellation button You can terminate your ALDI TALK contract without having to painstakingly research the cancellation terms beforehand. The button takes you directly to the... Provider's cancellation form. After providing a few personal details, you submit your cancellation with another click on "Cancel now". Within a few minutes you will receive a Confirmation of cancellation via SMS or email.
The alternative: Cancel your ALDI TALK contract by submitting a template.
You can of course also cancel your mobile phone contract with ALDI TALK using existing options. Whether online via the customer portal „My ALDI TALK“, the ALDI TALK app or by email as well as about the traditional method by letter or fax You have several options for canceling your contract. While online you typically just fill out and submit the corresponding ALDI TALK form, you can also submit your cancellation in written form via email, letter, or fax. The provider offers a cancellation template for this purpose. We recommend that you use this template. Notice of termination sent by registered mail with return receipt Send it to your mobile provider. This way, you can prove that you properly terminated the contract if necessary. The provider only accepts handwritten signatures. Generally, you can terminate your entire prepaid contract or just individual items. You can also cancel tariff options via the ALDI TALK service hotline..
Tip: If you are writing your own cancellation letter, it is important that it includes all personal data and details of your prepaid contract. This usually includes your name, address, mobile phone number, customer number, and contract number.
address
E-Plus Service GmbH
E-Plus-Straße 1
40472 Düsseldorf
phone
0177 - 177 1157
These cancellation terms and deadlines apply to ALDI TALK.
Unlike other mobile network providers, ALDI TALK no explicit notice period. The provider plays a role Only the form of termination plays a significant role.. The period during which the mobile phone contract is considered terminated also varies as follows:
- Letting a prepaid contract expire: If you don't top up your credit, your ALDI TALK SIM card will be automatically deactivated after a certain period of inactivity. If your initial credit is used up and you don't top it up again, the card will be deactivated after 12 months. With a credit of €5, the inactivity period is 4 months. With €15, it's 12 months, and with €30, it's 24 months, after which your card will be deactivated. However, you will still be reachable for two months after the end of each period. Any remaining credit on the SIM card expires three years after deactivation. To have your remaining credit paid out before then, it's best to contact the ALDI TALK service hotline. Please note, however, that the payment can only be processed in full once you have returned your SIM card to ALDI TALK.
- Actively cancel your prepaid contract: Actively canceling your contract is especially important if you want to keep your phone number and don't want to wait for a specific period for your prepaid card to be deactivated. Since ALDI TALK plans have no minimum contract term, you're always flexible when it comes to cancellation. This has the advantage that you can spontaneously look for new mobile contracts at any time.
A notice: If you have activated automatic top-up for your SIM card and wish to let your contract expire, it is important that you deactivate this option now. To do this, either go to the customer area under "My ALDI TALK" or call the provider's service hotline at 0177 / 177 1157.
Alternative to cancellation at ALDI TALK: Contract extension or active tariff change
Have you changed your mind and want to remain an ALDI TALK customer? Then Top up your balance as usual., This means your mobile phone contract will automatically renew. You might even be interested in switching tariffs, thanks to flexible contract durations. You are always free to switch to better tariff options.. To deactivate your booked ALDI TALK tariff options, you must cancel them separately. To do this, go to into the ALDI TALK app or into your personal customer area under „My ALDI TALK“. Then select one of the other available plans and secure it with just a few clicks. If you don't like your selected features as much as you initially thought, you can cancel them at any time.
