Cancellation service
Cancel your contract with freenet
It's that easy
If you previously assumed that canceling your mobile phone contract with freenet Mobilfunk involved an interminably long cancellation process, we'll convince you otherwise below. With a Click on our cancellation button You'll reach the Provider's cancellation form. After providing just a few details and receiving a cancellation confirmation via email, freenet will take care of everything else for you. We also have the The applicable notice periods and conditions summarized for you. Initiate the cancellation process today and start looking for new plans that meet your needs. We've also compiled the most important information for several other providers, so you can cancel any mobile phone contract through us.
By the way: freenet Mobilfunk is now the brand you previously knew as mobilcom-debitel. freenet AG aims to strengthen its umbrella brand and has therefore given its main brand, mobilcom-debitel, a new name that clearly identifies it as a member of the AG. However, only the name is new. Contracts and their associated tariffs remain unchanged for all customers, unless they request a change. The cancellation process also remains the same.
Cancelling your freenet contract: It's that easy
Completely paperless and in just a few steps: With the so-called cancellation button. You must terminate your contractual relationship at least as quickly as you concluded the contract.. The button will take you directly to the freenet cancellation form. All you have to do then is... Providing relevant data about yourself, the contractual relationship and the desired termination date. By clicking on "Cancel now," you submit your cancellation request and the cancellation process is initiated – the provider then takes over. To keep you informed about the further progress, freenet will first signal your receipt via email., We have received your request. You will only receive a confirmation of cancellation once the provider has reviewed your cancellation and initiated the process.
Other options for cancellation: Cancel your freenet mobile contract using a template
Besides the one-click solution, there are of course also other common options, to properly terminate your mobile phone contract. The following generally applies: freenet mobile prefers cancellation by telephone. This is the preferred cancellation option. The cancellation hotline is available Monday to Friday between 9 a.m. and 7 p.m., and on Saturdays and public holidays between 9 a.m. and 6 p.m. This applies only to private customers of the provider.
If you can't get anyone on the phone or prefer the fast digital route, you can use your You can also submit your cancellation request online.. freenet maintains a Termination template in the form of a form Ready for you. You can cancel your contract using the appropriate cancellation form. Note the termination date and specify a concrete termination date., by securing your preferred appointment date. After you submit your cancellation, you will receive a Confirmation of receipt via email. However, please note: This is not yet the official confirmation of cancellation. That will only follow once freenet Mobilfunk has reviewed your order.
Alternatively, you can use your Contract also in written form cancel. This can be done, for example, via letter or email. To do this, you write a cancellation letter, including all the important information about yourself and your contract. This includes: name, address, phone number, contract number, and customer number. It's especially safe if you send the cancellation as... Registered mail with return receipt When you send your cancellation notice, be sure to include a request for confirmation of cancellation. This ensures that you can prove, if necessary, that you cancelled legally and on time.
Tip: For the purposes of timely cancellation, the relevant date is not the date of dispatch, but the day on which the cancellation letter was received by your provider.
address
freenet customer service
PO Box 90 02 65
99105 Erfurt
phone
Cancellation terms and deadlines at freenet - An overview
The termination process was carried out by the Telecommunications Act Significantly simplified as of December 1, 2021. However, the following still apply. Important termination conditions and deadlines, However, these vary depending on when the contract begins. Also, the The tariff model plays a significant role in this.. Notice periods vary, particularly depending on the minimum contract duration.
By the wayThe name change from mobilcom-debitel to freenet has no impact on the cancellation process, as the contract terms have remained unchanged.
- Contracts with a minimum termDo you still have your mobile phone contract with a 24-month term? before December 1, 2021 Once concluded, the notice period is as follows: usual three months before the end of the contract. You can cancel contracts with a term of 12 months. at least one month before the contract expires. Are you the contractual partner? after the entry into force of the new Telecommunications Act Once received, you request the termination. both 24-month and 12-month contracts with a notice period of one month each.. If you missed the deadline for one of the aforementioned mobile phone contracts with a minimum term, canceling it no longer involves a long waiting period since December 1, 2021. This is because Since then, automatically renewed contracts can be cancelled on a monthly basis. – so you remain completely flexible.
- Contracts without a minimum termIf you have a one-month contract or even a prepaid plan, you need to... Don't worry about long notice periods.. For minimum contract terms of one month, it is sufficient if you send the cancellation notice. at least 14 days before the respective end of the term You can submit your cancellation. With prepaid plans, this is even possible at any time. If you already have a new provider in mind, you can also cancel your freenet mobile contract at short notice and sign a new one directly.
Alternatives to cancellation with freenet: contract extension or tariff change
Have you changed your mind and want to stay with freenet? Then the Extending your contract is an attractive option For you. This way you secure attractive loyalty bonuses and, on top of that, a fresh perspective on tariff selection. You can find information about when your mobile contract can be renewed in your personal customer account.
Have you got yours You have already submitted your resignation and would like to withdraw it., That's no problem either. Take Simply pick up the phone and inform the cancellation hotline of your intention.. This way you get your contract back and also have the chance to combine it with a new smartphone.
In addition to the contract extension, the Tariff changes at freenet are only possible via your customer account. Simply go to the tariff overview, compare the tariff options and secure your desired tariff. Also You can order and cancel additional options via the customer area.. One thing is certain: If you stay with freenet mobile, you can keep your phone number – without any extra effort or additional costs.
