{"id":340874,"date":"2026-02-16T16:57:18","date_gmt":"2026-02-16T15:57:18","guid":{"rendered":"https:\/\/frankfurt.mobilezonepartner-telefonica.de\/?page_id=340874"},"modified":"2026-02-20T14:07:25","modified_gmt":"2026-02-20T13:07:25","slug":"kuendigung-fonic","status":"publish","type":"page","link":"https:\/\/aircom.de\/en\/kuendigung-fonic\/","title":{"rendered":"Fonic cancellation"},"content":{"rendered":"
\r\n\r\n
\r\n\r\n
\r\n\r\n

Cancellation service<\/h1>\n<\/div><\/div>\r\n\r\n

Cancel your contract with FONIC<\/h2>\n

It's that easy<\/p>\n<\/div><\/div><\/div><\/div><\/div>\r\n\r\n

\r\n\r\n
\r\n\r\n
\r\n\r\n
\n
\n
\n
\n
\n
\n
\n
\n

If you want to cancel your FONIC contract and expect a lengthy cancellation process, we can put your mind at ease: On this page there is a\u00a0Cancellation button<\/strong>, which leads you to\u00a0FONIC cancellation form<\/strong>\u00a0redirects you. You fill this out digitally and send it directly to your provider. That's all you need to do to cancel. We've also included all the necessary information.\u00a0Further information on notice periods and conditions of FONIC<\/strong>\u00a0In summary: Cancel your contract in just a few minutes and immediately start searching for new plans that perfectly suit your usage. If you're looking for a different provider, you can also cancel other mobile phone contracts with us.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\r\n\r\n

Cancel your FONIC contract online<\/a><\/div>\r\n\r\n
\n
\n
\n
\n
\n
\n
\n
\n

FONIC contract cancellation: Here's how it works<\/h2>\n

FONIC is a Telef\u00f3nica subsidiary.\u00a0mainly prepaid mobile phone contracts<\/strong>\u00a0offers. After signing the contract, you receive a credit account from the provider, which you can regularly top up to extend your contract monthly. If you don't top up your credit, your mobile phone contract expires \u2013 a\u00a0Termination is therefore not absolutely necessary.<\/strong>. Would you like to\u00a0However, the FONIC phone number will be retained.<\/strong>, so that you don't have to remember a new mobile phone number in the future, this is\u00a0Only possible with an active cancellation<\/strong>.<\/p>\n

Since July 1, 2022, termination is permitted under the Fair Consumer Contracts Act.\u00a0simpler and more straightforward than ever<\/strong>. Clicking the cancellation button terminates the\u00a0Terminating a mobile phone contract is at least as quick as signing it.<\/strong>. Once you click the button, you'll be taken directly to FONIC's cancellation form, where you enter your personal (contract) details. After carefully filling out the form, click "Cancel now" to initiate the cancellation process.\u00a0Confirmation of cancellation<\/strong>\u00a0The confirmation usually arrives in your inbox via email or SMS within minutes. Best of all: the cancellation button saves you the hassle of searching through your contract documents for information on your preferred cancellation method. Plus, you don't need to write a cancellation letter.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\r\n\r\n

\n
\n
\n
\n
\n
\n
\n
\n

Other cancellation options: Cancel your mobile phone contract using the FONIC template.<\/h2>\n

The cancellation button is just one of several ways to cancel your FONIC subscription. Here's how you can...\u00a0Cancellation via email, post or fax<\/strong>\u00a0Submit your cancellation. To do this, send an informal cancellation letter to FONIC. This letter should include...\u00a0all important information about you and your contractual relationship<\/strong>\u00a0The following information must be included: address, contract number, customer number, phone number, and your desired termination date. FONIC can only process and assign your cancellation with this information.<\/p>\n

So that you don't have to write the termination letter entirely on your own,\u00a0The Telef\u00f3nica subsidiary provides a cancellation template.<\/strong>, With this tool, you can draft the letter in no time. Once your resignation letter is ready, it's best to send it via a secure method with proof of delivery. A [provider name] is suitable for this, for example.\u00a0Registered mail with return receipt<\/strong>\u00a0or a\u00a0Fax transmission report<\/strong>. This way, you can prove to the provider, if necessary, that you submitted your cancellation properly and on time. If you send the cancellation letter by email, it's important to request written confirmation. For any questions regarding the cancellation, you can also contact the [contact information missing in original text].\u00a0Customer service<\/strong>\u00a0from FONIC under 0176 8888 0000 to the website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>\r\n\r\n

\r\n\r\n
\r\n\r\n
\ue081<\/span><\/span><\/div>

address<\/h4>

Telef\u00f3nica Germany GmbH & Co. OHG<\/strong>
FONIC Customer Service
PO Box 1038
90001 Nuremberg<\/p>\n<\/div><\/div><\/div><\/div><\/div>\r\n\r\n

\r\n\r\n
\uf0e0<\/span><\/span><\/div>

E-mail<\/h4>

service@fonic.de<\/a><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>\r\n\r\n

\r\n\r\n
\ue090<\/span><\/span><\/div>

phone<\/h4>

0176 - 8888 0000<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\r\n\r\n

\r\n\r\n
\r\n\r\n
\n
\n
\n
\n
\n
\n
\n
\n

Cancellation terms and deadlines at FONIC<\/h2>\n

Unlike many mobile providers, FONIC's tariffs are not tied to a minimum contract term. This means you can choose your plan as you wish.\u00a0Cancel your mobile phone contract every month at the end of the billing period.<\/strong>\u00a0You can. The crucial factor is not the date you send your cancellation, but the date your cancellation is received by FONIC. While there are no specific notice periods to observe, it's still best to plan ahead.\u00a0Please allow up to 14 days for processing your cancellation.<\/strong>\u00a0Sign up with FONIC. This way, your cancellation and your potentially upcoming new contract will transition seamlessly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\r\n\r\n

\n
\n
\n
\n
\n
\n
\n
\n
\n

Credit payout: <\/strong><\/strong>If you have a remaining balance on your account when your SIM card is deactivated, you can have it paid out upon termination of your mobile contract. You can request the payout either through your FONIC customer account or by phone through customer service. Alternatively, you can submit a request for a payout. This request must be received by FONIC no later than 48 hours before the end of the quarter. To do this, send an email that includes your bank details along with your request for a payout.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\r\n\r\n

\n
\n
\n
\n
\n
\n
\n
\n

As an alternative to cancellation: FONIC contract extension or tariff change<\/h2>\n

If you've changed your mind and want to remain a FONIC customer, you have several options available.\u00a0two options to choose from<\/strong>, with which you extend the contract.\u00a0Either you top up your balance as usual.<\/strong>\u00a0and your current tariff remains in effect, or you actively seek out a new one.\u00a0Tariff change<\/strong>. You can switch to a new plan with the Telef\u00f3nica subsidiary at any time.\u00a0Apply via "My FONIC" or via the app<\/strong>. This will change your service package at no additional cost at the end of the billing period.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-340874","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/pages\/340874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/comments?post=340874"}],"version-history":[{"count":0,"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/pages\/340874\/revisions"}],"wp:attachment":[{"href":"https:\/\/aircom.de\/en\/wp-json\/wp\/v2\/media?parent=340874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}